Complaints
If we have fallen short, we want to know, and we will deal with it properly.
How to complain
Write to David Lawless through the private enquiry form, marking your message “Complaint”. Please tell us what happened and what you would like us to do.
What happens next
- We will acknowledge your complaint within five working days.
- We will investigate it fairly and keep you informed.
- We aim to give you a full response within eight weeks.
If you are not satisfied
If your complaint concerns a regulated credit agreement, or a firm we refer you to, you may have the right to refer it to the Financial Ombudsman Service. We will tell you if that applies to your case.
Private Enquiry
Arrange a private conversation.
All enquiries are treated in strict confidence. David Lawless responds personally.